The Society Terms & Conditions

Welcome to the Arrow&Branch Society! Please read the following policies regarding your Membership. By becoming a Member you agree to all of these Terms and Conditions.

Notifications

We will email you approximately 2 weeks prior to each shipment, notifying you of important details regarding your shipment. It is your responsibility to notify wine@arrowandbranch.com of any changes to your billing information, shipping address or level of Membership changes. Once you are billed we are unable to make any further changes prior to shipment.

Billing

You authorize Arrow&Branch to automatically charge your credit card approximately one week prior to the shipment date. All purchases, taxes and shipping costs are non-refundable upon processing your order. Wine and shipping prices are subject to change without prior notification.

Shipping

Shipments will be sent in April and November each year, weather permitting. It is your responsibility to provide your shipping address to Arrow&Branch. Otherwise, we will automatically ship to your billing address. We ship UPS Ground on all orders outside of CA and GSO Ground on all CA orders unless you specify otherwise in writing. Certain state restrictions apply, please inquire.

Delivery

An adult signature is required upon delivery. We highly recommend shipping to a business address since federal law requires wine shipments to be signed for by a person at least 21 years old. Undeliverable shipments will be reshipped at your expense to the Member’s card on file. Please note that if your shipment cannot be delivered on the first attempt, you may be responsible for a re-routing fee in addition to applicable charges to reship your order.

Cancellation

You may cancel your Membership after you have received the first automatic shipment. You are required to notify Arrow&Branch of your Membership cancellation at least 14 days prior to shipment at wine@arrowandbranch.com. We will confirm all cancellations in writing, at which time you will have no further obligations, except for wine shipped prior to receipt of your written request to cancel your Membership.

Age

You represent that you are at least 21 years of age.


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