Policies

Binding Effect

This is a binding agreement. By using the Internet site located at http://arrowandbranch.com (the “Site”) or any services provided in connection with the Site (the “Service”), you agree to abide by these Terms of Use, as they may be amended by Arrow&Branch (“Company”) from time to time in its sole discretion. Company will post a notice on the Site any time these Terms of Use have been changed or otherwise updated. It is your responsibility to review these Terms of Use periodically, and if at any time you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of the Service and the Site. COMPANY RESERVES THE RIGHT TO RESTRICT ACCESS TO THIS SITE AT ITS SOLE DISCRETION. VIOLATION OF ANY OF THE TERMS OF USE OF THIS SITE MAY RESULT IN A LOSS OF ACCESS TO THE SITE. YOU AGREE THAT BY USING THE SERVICE YOU REPRESENT THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT AND ANY TRANSACTIONS ON THE SITE.

Privacy Policy

Company respects your privacy and permits you to control the treatment of your personal information. A complete statement of Company’s current privacy policy is expressly incorporated into this Agreement by this reference.

Your Account

When you are required to open an account to use or access the Site or Service, you must complete the registration process by providing complete and accurate information requested on the registration form. You will also be asked to provide a user name and password. You are entirely responsible for maintaining the confidentiality of your password. You may not use the account, username, or password of someone else at any time. You agree to notify Company immediately of any unauthorized use of your account, user name, or password. Company shall not be liable for any loss that you incur as a result of someone else using your password, either with or without your knowledge. You may be held liable for any losses incurred by Company, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else’s use of your account or password. Company reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Use of Software

Company may make certain software available to you from the Site. If you download software from the Site, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, “Software”) are deemed to be licensed to you by Company, for your personal, noncommercial, home use only. Company does not transfer either the title or the intellectual property rights to the Software, and Company retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse engineer, disassemble, or otherwise convert the Software to a humanperceivable form. All trademarks and logos are owned by the Company or its licensors and you may not copy or use them in any manner.

User Content

You grant Company a license to use the materials you post to the Site or Service. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the Site or Service, you are granting Company, its affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of the business of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives,

Compliance With Intellectual Property Laws

When accessing the Site or using the Service, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Service and the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively “Content”) in violation of Company’s or any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of Company’s or third party’s rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third party rights rests solely with you.

Inappropriate Content

You shall not make the following types of Content available. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libelous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; or (c) advertises or otherwise solicits funds or is a solicitation for goods or services. Company reserves the right to terminate your receipt, transmission, or other distribution of any such material using the Service, and, if applicable, to delete any such material from its servers. Company intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or of any applicable laws.

Copyright Infringement

Company has in place certain legally mandated procedures regarding allegations of copyright infringement occurring on the Site or with the Service. Company has adopted a policy that provides for the immediate suspension and/or termination of any Site or Service user who is found to have infringed on the rights of Company or of a third party, or otherwise violated any intellectual property laws or regulations. Company’s policy is to investigate any allegations or copyright infringement brought to its attention. If you have evidence, know, or have a good faith belief that your rights or the rights of a third party have been violated and you want Company to delete, edit, or disable the material in question, you must provide Company with all of the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (c) identification of the material that is claimed to be infringed or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Company to locate the material; (d) information reasonably sufficient to permit Company to contact you, such as an address, telephone number, and if available, and electronic mail address at which you may be contacted; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law, and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. For this notification to be effective, you must provide it to Company’s designated agent at: Arrow & Branch c/o Customer Service 200 Spectrum Center Drive Suite 2020 Irvine, CA 92618 Telephone: 707.200.3640.

Alleged Violations

Company reserves the right to terminate your use of the Service and/or the Site. To ensure that Company provides a high quality experience for you and for other users of the Site and the Service, you agree that Company or its representatives may access your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized uses of the Site or Service. Company does not intend to disclose the existence or occurrence of such investigation unless required by law, but Company reserves the right to terminate your account or your access to the Site immediately, with or without notice to you, and without liability to you, if Company believes that you have violated any of the Terms of Use, furnished Company with false or misleading information, or interfered with use of the Site or Service by others.

No Warranties

COMPANY HEREBY DISCLAIMS ALL WARRANTIES. COMPANY IS MAKING THE SITE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE OR SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Limited Liability

COMPANY’S LIABILITY TO YOU IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL COMPANY BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED TO YOU BY COMPANY. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.

Affiliated Sites

Company has no control over, and no liability for any third party websites or materials. Company works with a number of partners and affiliates whose Internet sites may be linked with the Site. Because neither Company nor the Site has control over the content and performance of these partner and affiliate sites, Company makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and Company assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items (including but not limited to websites) that are owned by third parties. You acknowledge and agree that Company makes no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third party content.

Prohibited Uses

Company imposes certain restrictions on your permissible use of the Site and the Service. You are prohibited from violating or attempting to violate any security features of the Site or Service, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorized to access; (b)attempting to probe, scan, or test the vulnerability of the Service, the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including , without limitation, by means of submitting a virus to the Site or Service, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing;” (d) using the Site or Service to send unsolicited e-mail, including without limitation, promotions or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Service; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a human perceivable form any of the source code used by Company in providing the Site or Service. Any violation of system or network security may subject you to civil and/or criminal liability.

Indemnity

You agree to indemnify Company for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney’s fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. Company will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

Copyright

All contents of the Site or Service, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations are: Copyright © 2015 Arrow&Branch, 100 Spectrum Center Drive, Suite 440, Irvine, CA 92618. All rights reserved.

Shipping & Returns Policy

All wines are sold in California and the title passes to the buyer in California. Arrow&Branch makes no representations concerning legal rights of any person or company to ship or import wines into any state or any country. The buyer is solely responsible for shipment of wines. When placing an order, you are authorizing Arrow&Branch to act on your behalf to engage a common carrier to deliver the items in your order. Wines may be sold only to persons who are at least 21 years old. When placing your order, you are representing to Arrow&Branch that you are at least 21 years of age. Wines will begin shipping the week of the purchase order, depending upon the weather. Wines will be shipped through DDC Shipping, or a similar carrier. If you elect to use an alternate shipping company in Napa, you must make your request and instructions known by using the special instructions field while placing your order. The buyer is solely responsible for all additional costs and fees involved in using and alternate shipper. Due to the nature of our online site, and the products listed, we at Arrow&Branch have a strict NO RETURN policy for any product. Additionally, no product shall be able to be returned for a like item, or for a cash refund.

Governing Law

These Terms of Use shall be construed in accordance with and governed by the laws of the United States and the State of California, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Orange County, California, USA, in all disputes arising out of or related to the use of the Site or Service.

Severability; Waiver

If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

No License

Nothing contained on the Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by Company or by any third party. You may not download (other than page caching) or modify the website, or any portion thereof, without the express written consent of Company. You may not use the Site or any of the contents thereof for resale, republication, or other commercial uses, including but not limited to: any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. No portion of this Site may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including but not limited to images, text, page layout, or form) of Company or its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Company’s name or trademarks without the express written consent of Company. You are granted a limited, revocable, non-exclusive right to create a hyperlink to the home page of Company so long as the link does not portray Company or its products or services in a false, misleading, derogatory, or otherwise offensive manner. No “deep-linking” is permitted. You may not use any Company logo or other proprietary graphic or trademark as part of the link without express written consent of Company.

Product Pricing and Descriptions

Company makes every effort to ensure that the information contained on the Site, including but not limited to product descriptions and pricing, are accurate. However, Company does not warrant that information contained on the Site, including such product descriptions and pricing, are accurate, complete, reliable, current, or error-free. Prices set forth in the Site may not reflect current market prices of certain items.

California Use Only

The Site is controlled and operated by Company from its offices in the State of California. Company makes no representation that any of the materials or the services to which you have been given access are available or appropriate for use in other locations. Your use of or access to the Site should not be construed as Company’s purposefully availing itself of the benefits or privilege of doing business in any state or jurisdiction other than California.

Modifications

Company may, in its sole discretion and without prior notice, (a) revise these Terms of Use; (b) modify the Site and/or Service; and (c) discontinue the Site and/or Service at any time. Company shall post any revision to these Terms of Use to the Site, and the revision shall be effective immediately on such posting. You agree to review these Terms of Use and other online policies posted on the Site periodically to be aware of any revisions. You agree that, by continuing to use or access the Site following notice of any revision, you shall abide by any such revision. Terms of Use were last updated on September 23, 2015.

Acknowledgment

By using the service or accessing the site, you acknowledge that you have read the terms of use and agree to be bound by them.

PRIVACY POLICY

Online Privacy Policy

Arrow&Branch (“Company”) is committed to protecting any information that you provide to us. It is our policy that personal Information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, that information is stored securely and is accessible only by designated staff, and is used only to reply to your requests for information.

Mailing Lists

If you indicate on our site that you would like to be added to our mailing database, your personal information will be added to the appropriate mailing lists. If at any time you change your mind and would like to remove your name from our mailing list, or correct your personal information, you can email customer service at wine@www.arrowandbranch.com.

No Release of Information to Third Parties

Personal information will not be released to third parties except if release is required by law, court order or by judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide personal information to third parties, nor will such information be sold by the Company.

No Computer Tracking of Identifiable Information

Our computer is not set up to track, collect or distribute personal information about anonymous visitors. We cannot determine the names, addresses or other information about our anonymous visitors that would allow us to identify the particular visitors to our site.

Our web site tracks statistical information about the visits to our web site. For example, we compile statistics that show the daily number of visitors to our site, the daily requests we receive for particular files on our web site, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public but will not be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

The Information We Collect

We collect information from customers who register online through our website. The information collected includes: name, address, email address, and telephone number. We use the information we collect to process orders, provide a more personalized shopping experience, and to notify you of special offers when requested.

All customer data we collect is protected against unauthorized access. Your credit card information is not retained in our database.

We do not share this information with outside parties except to the extent necessary to complete that order.

Cookies

Cookies are tiny pieces of information that are stored by your browser on your computer’s hard drive. These do not contain any personally identifying information, but they enable us to improve the site so that it is easier to use. Most Web browsers automatically accept cookies, but if you prefer, you can usually change the preferences on your browser to prevent this. The Company does not require that your browser accept cookies to browse the product catalog.

Changes to Our Privacy Policy

If there are ever changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.

How to Contact Us

If you have questions about our privacy policy, please contact us at wine@www.arrowandbranch.com or 707.200.3640.

Write to us at:

Arrow&Branch
200 Spectrum Center Drive, Suite 2020
Irvine, CA 92618